The after effects of Cyclone Alfred on Xenia Mutual

Cyclone Alfred, swept through Southeast Queensland and the New South Wales North Coast in February/March 2025 leaving a trail of devastation in its wake. Now the dust has settled, we wanted to share some details on how the mutual and its members performed.

Xenia Mutual emerged relatively unscathed, with only three claims reported. This outcome is not merely a stroke of luck but a testament to the exceptional preparedness and diligent risk management practices of the membership.

Preparedness of Xenia Mutual Members

The preparedness of Xenia Mutual members played a crucial role in mitigating the losses. Well before the cyclone made landfall, members utilised their business continuity plans. These plans involved regular risk assessments and infrastructure reinforcements like boarding up doors and windows, laying sandbags. Many members were also able to cancel or delay their food deliveries to ensure no stock wastage. Such measures ensured that when Cyclone Alfred struck, members were not caught off guard.

Business Continuity Plans

Business continuity plans have played an integral part in helping minimise losses, and it was encouraging to hear from our members that they had these plans in place and were used effectively to help navigate through this troubling storm period.

Examples of successful business continuity plans are as follows:

• Having a secure warehouse to store stock which can reduce loss
• Alternative generators/solar power systems to prevent loss of power issues
• Ensuring critical business data is backed up off-site or in the cloud
• Contacting key suppliers and partners to understand their continuity plans

Business continuity plans are vital to help protect your business and reduce any downtime. If you don’t have a business continuity plan, please speak to us so we can work with you to put these critical measures in place.

Better Together

Xenia Mutual provides it members leading enterprise risk management in the form of risk recommendations, preparation advice, and business continuity plans. The goal of this risk management is to help reduce incidents and downtime which in turn helps Xenia Mutual maintain stable low pricing.